Frequently Asked Questions

We offer a comprehensive range of digital printing and packaging solutions including custom box design, digital printing, offset printing, and marketing materials. Our services include postcards, flyers, hand tags, stickers, custom packaging boxes, and various marketing materials. We specialize in both digital and offset printing techniques to meet all your printing needs.

We offer a wide range of materials including SBS Paperboard, Eco-Friendly Kraft, Cardboard (210gsm/250gsm/300gsm/350gsm/420gsm/500gsm/600gsm and 700gsm), and Rigid materials. For finishing options, we provide Matte, Gloss, Soft Touch, Foil, Embossing/Debossing, Spot UV, and PVC Window treatments. All materials are recyclable and biodegradable, ensuring eco-friendly packaging solutions.

Our order process begins with your design submission, followed by a digital mock-up in 2D/3D view for your approval. We offer standard delivery in 8-10 business days and rush orders in 4-6 business days. There's no minimum order requirement, and we provide free standard delivery on orders over $50. Each order includes a digital proof for your review before production begins.

Yes, we provide comprehensive design services including digital mock-ups in 2D/3D view for all products. You can upload your finished design, and we'll create a digital preview showing how the final product will look after printing. We also offer physical samples upon request (additional charges may apply). Our team ensures all designs are proofread and approved before production.

We can create all types of custom boxes and packaging solutions including pillow boxes, delivery boxes, display boxes, e-commerce packaging, gift boxes, jewelry boxes, food packaging, and retail-ready packaging. All boxes are available in custom styles, shapes, and sizes according to your requirements. We use high-quality materials suitable for various purposes and industries.

Our quality assurance process includes digital mock-ups in 2D/3D view, physical sampling (on request), and a comprehensive proofing system. We ensure precision in printing, die cutting, gluing, scoring, and perforation. All products undergo quality checks before shipping, and final approval must be given in writing before production begins.

We accept all major design file formats. For best results, we recommend providing print-ready files in PDF, AI, or EPS formats with proper resolution and color specifications. Our team offers a free file check service to ensure your designs meet our printing requirements.

Yes, we offer competitive wholesale pricing for bulk orders. Our pricing is transparent and includes all customization options. We can provide detailed quotes based on your specific requirements including quantity, materials, finishing options, and delivery timeline.

We provide flexible shipping options including standard delivery (8-10 business days) and rush delivery (4-6 business days). Free standard delivery is available on orders over $50. Shipping times are estimates, and we ensure careful packaging for safe delivery of your products.

Yes, we offer digital mock-ups for all orders and physical samples upon request (additional charges may apply). This helps you verify the quality, material, and finish before proceeding with a larger order. Contact our team to discuss sampling options for your specific needs.

Yes, we are committed to sustainability and offer eco-friendly packaging solutions. Our materials include recyclable and biodegradable options such as Eco-Friendly Kraft paper, food-grade card, and sustainable cardboard. We help ensure your packaging aligns with both your brand identity and environmental sustainability goals.

We cater to a wide range of industries including retail, e-commerce, food and beverage, cosmetics, jewelry, and gift packaging. Our solutions are suitable for various products from delicate items to luxury goods, promotional materials, and specialty items. Each packaging solution is customized to meet specific industry requirements and product protection needs.