2. Dispatch Process

When we dispatch orders, we maintain our own efficient delivery system while working with reliable shipping partners. While we don't follow specific postal office guidelines, we ensure that your packages are handled with care and delivered through the most efficient routes possible.

We strive to provide shipping options that are most convenient for our clients, while maintaining the quality and integrity of your custom boxes during transit.

3. Order Cancellation

Orders for custom box printing can be cancelled under specific conditions:

• Cancellation must be requested before the order enters the printing phase
• Once printing begins, orders cannot be cancelled or refunded
• Design fees are non-refundable after work has begun
• To check if your order can be cancelled, look for the cancellation icon in your order status

We hold all orders for 30 days pending complete documentation. If documentation isn't provided within this timeframe, orders will be automatically cancelled with a full refund processed within 10 business days.

4. Order Tracking

Track your order easily through our system:

• All orders receive a unique tracking number
• Track your order status through your account dashboard
• Receive email updates at key stages of production and shipping
• Contact our support team for detailed tracking information

5. Delivery Times

We provide flexible shipping options including:

• standard delivery (8-10 business days).
• Rush delivery (4-6 business days).
• Free standard delivery is available on orders over $50.

Shipping times are estimates, and we ensure careful packaging for safe delivery of your products.

6. International Shipping

For international orders:

• Available to most countries worldwide
• Additional customs and duty fees may apply
• Extended delivery times may be required
• International tracking provided
• Special packaging for international transit

7. Privacy and Safety

Your privacy and the security of your information are important to us. When placing orders, we require certain personal information necessary for proper order fulfillment. Rest assured that your information is protected and only used for order processing and delivery purposes. For more details, please refer to our privacy policy.

8. Contact Information

For any shipping-related queries, please contact us at: